[Resolved] Star Cj — Replacement of Magic Mop/Parts

[Resolved] Star Cj — Replacement of Magic Mop/Parts - Order Number [protected]

G GurmeetSingh13

Hello Sir/Ma'am, I'eve purchased Magic Mop from StarCJ with Order Number [protected], Invoice Number[protected] dated 24/01/2014. Material of this magic mop is very poor and the plastic screw (Part no. 3 - Mop holder) cracked after few months, because of which it doesn't work properly. As a precautionary measure we had applied MSeal on the screw to avoid further damage in the screw. After few days, M Seal also cracked, because of which the hold of the screw became lose. I've attached some pics showing the broken mop holder. Please send new screw or replace the entire handle (Mop). Request you to take the corrective actions at the earliest. Please note that I am old customer of yours and after this purchase I have also bought 2 magic mop sets for my relatives. Regards, Gurmeet Singh, #30, Preet Nagar, Lower Mall, Patiala, Punjab. [protected] +1 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint.
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jaijogi

from Agra, Uttar Pradesh

my order no

jaijogi

from Agra, Uttar Pradesh

i have purchased magic mop in dec 14. my order no was [protected]. now mop is not spinning. i have called all the given

contacts. first of all this is very strange that there is no service center in agra. furtherly customer care replies this mop is not

repairable. they advised me to buy new MAGIC MOP STIC. which is so costly about 800 rupees. furthere more the prosedure is so

torchorable, that is i have to signed a cheque which will send to company and after clearence of cheque they give me a stick.

this is accountable that there is no online payment ?????????? is this type of behavior is fair ???????????? definitly not

surirajiv

from Mumbai, Maharashtra

I too have been using the Magic Mop and the plastic screw broke after 10 uses. However, I have managed to use the same but the spinning and retractable action has also stopped. Is there not any repairer of the said defect or is Star CJ bent on selling spurious products which do not have after sales service through them or their deputations to private repairers or replacements of the rod RAJIV SURI [protected] mUMBAI

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Rajiv,

We apologize for the error. Your query has been forwarded to the customer support team, allow us sometime

Regards,
Shop CJ India

neetasawant

from mumbai, Maharashtra

poor product quality and no refund when asked

i have order a kriaa jewellery. the produc tis poor quality and when i ask for refund of the prodcut the customer care people has denying to refund the amount. My order number is :[protected] amount 2299

nitikab31

from Mumbai, Maharashtra

Hi, I have brought a magic mop (Invoice#[protected], Order# [protected]), after few months o[censored]se, we are not able to use it since the spinning has stopped. The mop has become useless since we are not able to spin it. On contacting customer care, I was given three# to lodge a complaint but all three numbers did not exist[protected],[protected], [protected]). Request you to please look in the case and either gv us the replaced product or get it repaired.

Would appreciate your early action

SHOP CJ Network Customer Care's response, Jun 10, 2016

Verified Support

Dear Customer,

Welcome to ShopCJ Response Cell. We acknowledge receipt of your email.

We have shared the details with concerned department and soon your issue will be resolved.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at 1 -860-500-1860 / 022 44418000 / 01244418000

Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.

Ashwini Dhiraj Kataria

from Bengaluru, Karnataka

Poor service by star Cj... Rude customer service... I wanted to check on vendor... In voice no[protected]

SHOP CJ Network Customer Care's response, May 9, 2017

Verified Support

Hi Ashwini,

We tried contacting you multiple times on your registered mobile number : ******756, however we were unable to get in touch with you.Request you to share your alternate contact number or your convenient time to discuss further on your request.

Regards,
ShopCJ India

SHOP CJ Network Customer Care's response, May 10, 2017

Verified Support

Hi Ashwini,

As discussed on call, Request you to co-ordinate with brand customer care for the issue you are facing with the product.Below mention are the required details of brand customer care : 022 26050861 / 022 26486531 Monday to Friday: 10:00 a.m to 6:00 p.m.

Regards,
ShopCJ India