[Resolved]  Star Cj — Starcj do not refunded my money till now

Address:

Lucknow, Uttar Pradesh

Hi, i have a complaint against the service from starcj alive. My wife purchased a mobile (order no: [protected]) IBall Andi Tiger phone.the phone was damaged and starcj have the policy to complain before 48 hours and they will refund for that product and when i called them before 48 hours they told me to go to service center and they will replace the phone. when i went there they said its not our responsibility to replace but they gave me DOA certificate and told me to email to starcj. In all these procedures 48 hours exceeded. i emailed DOA certificate to starcj (dated: 29-Jan-2015) and asked them to refund my money and today is 27-Feb-2015 and approx daily me and my father talk to them but they never gave us any satisfactory answer. one guy said you complaint on 20th feb for refund so it will take 7-10 working days for refund but another guy said we did not received damaged phone but i have proof that i gave damaged mobile to their executive on 3rd Feb 2015. daily we are getting different different reasons for not getting refund till now. no one answered us any satisfactory answer and i don't think they took any proper action for refunding us.i am writing this after my whole endeavor. my father is getting old and he is a heart patient and like starcj executives harassing him, i am worried so i am here with a lot of hope that you will take immediate action and will resolve my issue.