[Resolved]  Star Cj — Symphony Storm Air Cooler 70i, Inferior product

On 27-Jun-14 I purchased a Symphony Storm 70i Air Cooler it was delivered by Pathways Marketing & Consulting Group, Khasra no.-136/2, Near Shivwala Mandir, Village - Badli, Near SBI bank, Rithala Road, Delhi-110042 franchisee of Star CJ Network India Pvt. Ltd. Gurgaon, Haryana, Pin: 123503, pH:[protected], Invoice No: RI/08824/14-15, dated:24/Jun/2014, order No: [protected], in the name of Kulwant J. Pal. My complaint is that they have delivered a product to my home which can't be used as intended. First of all the complaint was lodged on the same day of delivery (27-Jun-14) tp Star Cj Gurgaon office on two accounts: 1) the product was delivered with one pedestal wheel missing (Total 4 wheels are required, 3 were supplied) 2) The blower fan motor created unbearable sound on all motor speeds, which made even a normal conversation impossible in the room. Numerous phone calls & complaints have yielded no results, with visiting technicians concluding that the sound was the inherent problem of this model 70i & nothing could be done to improve it. Now I request Star cj to take necessary steps against the maker & ask them to take the product back and return the money or adjust the money with any other model 100i or 35i or with the future purchases.The customer support people are not helping me out, they are saying that they cannot do anything once the product has been sold out.To gain more customers one cannot sell its product and forget after getting the payment. A proper company is that which cares for the customer needs & feelings. Please. help me out as I am a very hard working housewife, so please !!! return my money or replace the product !!!