Star Health And Allied Insurance — Genuine my mother accident claim got rejected

Address:500020
Website:retail.starhealth.in

Hello Team
Policy Number: P/700002/01/2016/010445
Claim number CLI/2016/700002/0103633

I took DIABETESIND policy for my mother close to 2 years ago and paid two term(paid 70, 000 Inr), 3 moths ago she met with an accident (feel down from bed) she has been hospitalized in NIMS Panjagutta with treatment of traumatic C4C5 IVDP.

Star insurance Doctors were keep on asking the documents again and again for 2 months, now after 3 months they are refusing to pay stating that its an old disease and claim is not possible within 2 years, even after providing all documents from reputed hospital confirming that its an accident, but they are not accepting.
Even NIMS NERO Surgeon given the case summary with full details, but even then they are not accepting that
My brother had visited mulitiple times to ZONAL Office of Star Insurance and no one is responding to him with right reason.

Its a kind of cheating the people with there doctors for genuine claims

Now I dont understand how to handle this kind of scandals, dont we have any legal insititutions to track this cheating and support the citizens
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Nov 23, 2015
Updated by Anjaneyulu sv
hello Team

So far i have not recieved any feedback from your team
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