State Bank Of India — 10000 Money debited from account for ATM invalid transaction

Address:

Chennai, Tamil Nadu

I'm Aswini from Chennai, working in TCS. I'm holding savings account in SBI Velachery. On 06th Jan 2015 I tried to withdraw 10000 amount from ATM but i got a slip saying that "Invalid Transaction". When i checked the online account its debited with 10000 amount. I raised a complaint. Status is like, " AT[protected] has been attended to and closed after resolution as : CUSTOMER BRANCH A/C HAS BEEN CREDITED ON 07/01/15, PLEASE CONTACT YOUR BRANCH". When i checked with customer care, they're saying like BRANCH account is credited with amount. But I'm not seeing online . Please find the screen shot of the online statement attached. NOTE: I already raised this complaint in the bank, But no action taken for nearly 25 days Acc No : [protected] Branch : Velachery Chennai IFSC Code : 07993 Please assist me to sort this issue. Thanks