State Bank Of India — Bad service of SBI credit card

Address:Howrah, West Bengal

I would like to inform you that on 21 st April 2015 I dropped a cheque, pay to: SBI crdit card No: [protected], at the drop box of SBI credit card at the State Bank of India, Sibpur Branch ( Branch code: 2124 ), Sibpur, Howrah 711102, West Bengal. Details of the is as follow. SBI Branch: Sibpur, Howrah, West Bengal, Branch code: 2124 Amount: Rs. 40, 108.36 ( Rs. forty thousand one hundred eight and paise thirty six ony. Pay to: SBI Credit card No: [protected] Dated: 21st April 2015. I dropped that cheque at box of SBI credit card on 21 April 2015 in the same branch. I lodge a complain mentioning why the cheque has not been encased? But the SBI credit card informed me that they have not received that cheque and advised immediately to pay that amount to avoid further interest charge etc ( by mail CEO SBI credit card on 14.05.15) . As a result I was forced to pay with fine on 14 th May 2015 ( Rs. 40392/ Approximately) via on line payment, which causes financial loss and mental harassment . Next I observed that the cheque has been en cashed on 19.05.15. Immediately, I lodged complain on 20.05.15 and they promised me to return the extra money at earliest. Then on 28.05.15 they requested me to send a signed scanned application. I sent the same on 29.05.15. After that for ten days they kept mum. On 08.06.15 by telephone they asked me to sent the KYC and mentioned that the necessary money will be transferred after receiving the KYC and which I have to send via post . Now, my question is that why they did not mention that initially. Now KYC form has been communicated, and it will take some time to send it by post, and they can say like the cheque that KYC has not been received. I am afraid that some source are trying to delay the process. Who will pay the interest of that money( Rs. Forty thousand plus) . This type of service and harassment by a nationalized bank credit card is very unfortunate. Thanking you. Baidyanath Ray
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