[Resolved]  State Bank of India — Complaint against SBI as they are giving me conflicting and misleading information

Address:

New Delhi, Delhi

SBI is giving me conflicting and mis-leanding information. As per the previous conversation and the written statement they have offered me to convert my total outstanding payment into 24 months emi. They confired that I've to pay Rs 5558 per emi for 24 months after adding 10% in the total outstanding payment. This was confirmed in the call from the collection department.
Now, they're stating me that I've to pay minimum due plus emi amount (confirmed was Rs 5500+minimum due). All the time I'm getting conflicting information and it's a shame on SBI being a government organization. Due to them my credit score is severely affected and they're responsible for this. Please take the necessary action against them and please make me out of this situation. I'm fully dependent on you. Please be assured, I've a will to pay but I'm facing financial hardship at this time. That's the reason I've requested them to convert my payment into 24 emis. I'll make a payment of Rs 5558 per month as promised by the collection agent in the first call. That's all I wanted. Please look into this. Also ask them to rectify my cibil as it's affected due to their lake of help.

Also see the attachment. My name is Abhinav Sharma. mob. [protected] email. abhinav.[protected]@gmail.com