State Bank Of India — Complaints on services provided by SBI

Address:

East Singhbhum, Jharkhand

My name: Kiritkumar DUDHATRA, A/c no.-[protected], Branch-NLM, Jamshedpur. Contact no.[protected] Complaint No.-1 Kindly note that as per SBI policy/guide lines, if ATM card is damaged/not working properly then new/fresh ATM card will be provided to account holder with applicable charges. “So called” SBI policy/guide lines says that the life of ATM card is around 10 years/more than 10 years (in my case it is infinite as expiry date is not mentioned on my ATM card), which seems quite childish. I think the person/panel, who has whimsically decided the life of ATM card around 10 years/more than 10 years, has no idea about usage of ATM cards in day to day life. ATM is not meant to be worshipped in temple so the practical life of ATM card is around 3 to 4 years maximum. After that either ATM card gets cracks or magnetic strip becomes worn out which results into non functioning of ATM card. So after 3 to 4 years, if card does not function properly then Fresh/new card should be issued to candidate without additional charges because it's not a fault of candidate/account holder. Other private banks like ICICI/Kotak and many more banks are providing this type of facility without any additional charges then why SBI can not make such policy for the favour of his regular valuable customers. It’s my humble request to make a change in SBI policy for life span of ATM cards. Life span of any card must be maximum 3 to 4 years. After that if customer requests for a fresh card then it should be provided without any additional charges. Complaint No.-2 Whenever we communicate with customer, we dont get solution for our problem. They always repeat their words eventhough their words don't resolve problem. I have also communicate with customer for above complaint no.-1 but I was not satisfied by proper answer. Complaint No.-3 Kindly improve your system which is not user/customer friendly. While filing the complaint online, I was not allowed to write my complaint fully beacause system has a limitation upto few characters beyond which you can't elaborate the subject matter. I think full freedom must be given to customer to explain his/her complaint.