[Resolved]  State Bank of India — Fraudulent fund transaction on my account no. [protected]

Address:Chittorgarh, Rajasthan

Sir,

1. I a govt employ and I have my Salary account in the Chittorgarh, Rajasthan branch of State Bank of India.

2. I logged into my internet banking account on 13 July 2014 evening and to my shock I found that three transactions of Rs 56, 018.84 and one transaction of 28, 009.42 have been carried out without my knowledge. The sum total of all four transactions amounting to Rs. 1, 96, 065.94. Account transaction details are as follows.
Date (Value Date) Narration Debit (Rs)
13 Jul 2014 POS PRCH-POS 652405
TARGET CANADA T3769
SAINT-LA- 56, 018.84
13 Jul 2014 POS PRCH-POS 598585
TARGET CANADA T3769
SAINT-LA- 56, 018.84
13 Jul 2014 POS PRCH-POS 653651
TARGET CANADA T3769
SAINT-LA- 56, 018.84
13 Jul 2014 POS PRCH-POS 600055
TARGET CANADA T3769
SAINT-LA- 28, 009.42


3. I have Mob. No. [protected] registered with my account and surprisingly I did not receive any alert for such a huge amount of transaction. Nevertheless, on enquiring the reason for such default, the bank excused itself on account of some problem with information system of the bank. This clearly indicates security compromise with SBI’s site or online banking programmes.

4. When, I contacted an SBI helpline through phone, they could just block my cards and nothing else. They told me to contact my home branch and that my home branch only would be able to help me, here I do not understand that in this era of core banking why contacting home banch on Sunday was required and why was anything not done through customer helpline. Such lack of immediate action on bank’s part made me go through state of extreme helplessness and mental stress.

5. When my father approched to the branch manager of my home branch as I am posted to far off from my home and it was not possible for me to personally approach them, the branch manager inturn said that it was customer’s fault and the bank has got nothing to do with it, which as per my opinion is not at all a satisfactory reply.On asking that why the message for transaction was not received on the registered mob no., the branch manager replied that something would have gone wrong with their system. This reply in itself was alarming to me as, if I would have got the messege after the first transaction itself I would have blocked my card and the netbaking facillity through the banks customer helpline and would have saved the rest of the money, which could not happen.


6. On searching the internet, I found a few more cases of such kind and similar transaction IDs.ie. (POS PRCH TARGET CANADA –SAINT-LA), similar type of account, and the same kind of card ie. SBI GOLD MASTER DEBIT CARD, which has happened most likely because of info leaking on bank's part which points towards security lapse on a larger scale, which needs to be investigated thoroughly to prevent loss to innocent customers .

7. I further press upon the fact that I have not done any of the above mentioned purchases and my card lies with me in absolutely safe custody. The bank has failed to ensure the security of my money and this all has led to physical and mental stress and agony. I request you to enquire into the matter and arrange for immediate refund/credit the said amount to my account
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Aug 14, 2020
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
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Comments

Hi,
My relative Ajay Kumar Singh, who is in Mumbai, is also a victim of the same fraud.
He got 3 messages from 01:50 AM to 01:54 AM about shopping on Target Canada T3769.
A total of 3 transactions were done of amount 5598, 5598 and 72020.
I talked to Target Canada customer care and they say that they don't sell stuff online. You have to buy it physically.
They did not take any further action and said its upon your bank to investigate and take action.
Can anything be done about it?

Vinish Kumar.
please contact me for any details (kumar.[protected]@gmail.com)
Hi,
I just saw few more people being victim of this fraud.
Individual people are not wrong, its the SBI bank who can not keep its data safe. People from different geographical areas are victims of this.
Please contact me on below mail id:

kumar.[protected]@gmail.com
Hi,
Even I have faced the same fraud on 16 july 2014, POS PRCH TARGET CANADA –SAINT-LA.
I request consumercomplaints to forward this matter.
SBI security is very fargile.
[protected]@gmail.com
Hi,
Even i have faced the same fraud. A big amount is debited from my SBI GOLD a/c for POS PRCH TARGET CANADA –SAINT-LA
I request comsumercomplaints to take this forward.
SBI security is very fragile.

[protected]@gmail.com
I have the same experience on my savings account.
Actions to take on such fraudulent transactions:

1. Immediately contact Bank and block debit card.

2. Logde FIR against this.Ask for refund and compensation for trouble caused by insecure bank transactions.

3. Complain to cyber cell branch

4. These transactions give payment to online shopping portals.Contact their customer support and give transaction details.

Banks are responsible to give you refund and compensation.
Dear Sir,

I am Shaisab Allikhan due some fraud US Country Jobs, I got Appointment letter from SPX Corporation and I Paid Rs.25000 at 07/08/2014
from SBI Bank Jamakhandi Karnataka Branch to which is he given me below account details.

NAME: Mandy NgenteA/C NO: [protected]IFSC CODE: Sbin0003982STATE BANK OF INDIABRANCH: Bandra East, Mumbai 400051

Kindly stop the payment to before he withdrawal and help me to get my money back.
My account details for returning money,

Shaisab AllikhanA/C No:[protected]IFSC Code:HDFC0000767MICR Code:[protected]Branch :HDFC Bank Bagalkot, Karnataka, India PIN:587101

Thanks & Regards
Shaisab Allikhan
[protected]
Dear Sir,

I am Shaisab Allikhan due some fraud US Country Jobs, I got Appointment
letter from SPX Corporation and I Paid Rs.25000 at 07/08/2014
from SBI Bank Jamakhandi Karnataka Branch to which is he given me below account details.

NAME: Mandy NgenteA/C NO: [protected]IFSC CODE: Sbin0003982STATE BANK OF INDIABRANCH: Bandra East, Mumbai 400051

Kindly stop the payment to before he withdrawal and help me to get my money back.
My account details for returning money,

Shaisab AllikhanA/C No:[protected]IFSC Code:HDFC0000767
MICR Code:[protected] Branch :HDFC Bank Bagalkot, Karnataka, India PIN:587101

Thanks & Regards
Shaisab Allikhan
[protected]

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