[Resolved]  State Bank of India — Issue of debit card and reckless behavior of bank employees

Address:

East Godavari, Andhra Pradesh

i hold an account in SBI KAKINADA, A/C NO : [protected] on oct 15th i have applied for a Platinum international debit card, and the bank officials at kakinada branch told me it will take 12-15 days for the card to receive at my residence address, and waiting for 15 days, i still didn't receive my card, i approach the bank regarding my international Platinum debit card, at that time the bank officials have taken my request of the card(they were searching for my application and when they found it somewhere on their desk then they applied it) and again told me it will take 12-15 days . this is seriously a reckless behavior of the bank officials. and today (Nov 17th), i finally received my card but unfortunately i have received a classic debit card, another reckless behavior. so i immediately went to bank to inform about this and the bank officials now tell me they have no idea and when i asked them what shall i do now ? they said i should have min 50, 000 rs in my account to get a platinum debit card but where as before applying for the platinum debit card i have called the customer care to know the minimum requirement for the card and they said i can get this card with no min requirements. and the bank officials tell me to apply for a silver international card ? i mean what is this kind of service you give to your customers ?? So i have called the customer service and they tell me to contact my branch .. what's the point in customer service and your branch offices when they cant sort it a simple debit card issue ?