[Resolved]  State Bank of India, Kalpakkam — A/C got debited with 20000, but cash didn't come out of atm machine

Address:

Kanchipuram, Tamil Nadu

Dear sir,

My brother who is working in kalpakkam had an account with SBI. By Feb 4th 2014, he had checked the balance in kalpakkam SBI atm. After checking it, he had requested for cash withdrawal of amount 20000 from his account. The machine has displayed successful transaction but the amount didnt come out of the machine. He had waited there for sometime and left the place. Again by evening, he tried withdrawing same 20000 from sadras atm. He got the money at that time but he was shocked to see that his account was debited with 40000 cash. He contacted the SBI kalpakkam branch but they didn't give proper response. They already delayed so many days in meeting the bank manager. He has told there had been no balance with the atm machine on the day you have complained and then he told you only would have taken the money. We asked for the video proof... For that the manager has told, some engineer has to come to show that but still no one has turned towards this issue. The account holder is my brother. He is def and dumb since his birth. He is working in CWMF, kalpakkam. We humbly request you to take necessary action to get his money back.

A/c no: [protected]
customer name saravanan.R
branch code 2219