[Resolved]  State Bank of India — Non Response from the part of SBI – Fraudulent Transaction

Address:

Mahe, Puducherry

I am Dinup K.P, an NRI residing in Qatar. On 28/12/2013 while checking my Account Statement, I was shocked to find unauthorized withdrawals of Rs.4, 95, 000/- from my SBI Mahe Branch A/C no:[protected] . On the very next day itself, I filed a complaint to the concerned Branch Manager. After repeated phone calls and e-mails, the branch manager assured me that the issue will be solved within 30 to 45 days. But as no follow up action was found initiated by the Bank Authorities even after the stipulated time, I filed a complaint to the RBI Ombudsman, Thiruvananthapuram Region, in the month of March 2014. But unfortunately I got a reply that my Complaint has been closed as per clause 13(c) of the Banking Ombudsman Scheme, 2006. Further I mails to all the Regional Officers of the SBI, but not even a single person even cared to reply to my mail. In the mean time my father gave a complaint in the DBS section of the RBI office and again that complaint was forwarded to the RBI Ombudsman, Thiruvananthapuram and I got the same reply as earlier.When I reached India for my annual leave on 13 August 2014. When I approached the the bank officials I was assured that my issue will be solved within a period of a week. But nothing has happened as well. Now after much pressure from my side I got a reply mail from the Regional office, Thiruvananthapuram, in which it is mentioned that the issue has been taken up with the Police Cyber Cell for investigation and they conclude the investigation after getting a report from them and to bear with them till 15 Sept 2014. I am very sure about the fact that the proposed date has been given intentionally as the concerned Bank Officers know very well from my conversations that on expiry of my annual leave, I will leave for Qatar on 13 Sept 2014. I strongly feel that the concerned Bank Officers gave me such a reply to prevent me from taking any further steps till I leave India. Now more than 3 weeks have passed for the assured date, and no action has been taken till now. I have also registered an FIR for this in Mahe police station, and copy of which has been given to the Mahe branch manager.Further, now, I strongly suspect that the bank staff are also there behind this fraudulent transaction, because I got the last but one bank statement on 7th December 2013, and the withdrawals were from 8th December 2013 till 18 December 2013.As I am now helpless to retrieve my money back in the present scenario, I humbly request you to kindly look into the matter seriously to solve the issue and help me get my money back as soon as possible.