State Bank of India — Not getting any sms alerts eventhough its charges are charging from my account

Address:Ernakulam, Kerala

Respected sir, I have a savings account with account number [protected] in State bank Of India, Ayyampuzha branch. I had registered my mobile number for getting sms alerts when i had started my account. But till today i haven't got any one of them. Sms charges of Rs 15 is constantly charging me from my account between the interval of three months. I am planning to deactivate sms alerts to my mobile number. But sir the irresponsibility of the bank cost me loss of money. Believing that you should take necessary steps to avoid those mistakes in future... Yours Faithfully, AKHIL VISWAN
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