State Bank Of India [SBI] — ATM fraud transaction case

Address:	Mumbai City, Maharashtra
Website:	www.sbi.co.in

I, Chaitra Shetty am holder of SBI VISA DEBIT CARD (ATM CARD) since 2012 and holding an account even before this period

It is to bring to your notice that many unknown transactions have taken place from my account in the time frame of 11.PM on 17.12.15 to 6.45 AM 18.12.15

Please note my card has not been lost & i have never shared any bank details with family, friends or acquaintances.

I had lodged a complaint on SBI helpline number immediately when the 1st message of withdrawal came to my notice. Within this time there were multiple withdrawals that had been debited from my account. I was guided by the helpline to check my account balance via the sms service to confirm if the withdrawal amount was debited. I had blocked my card around 3.55 am Friday morning (18.12.15).

On final checking for the available balance via SMS service, my account showed i had only 1075 Rs left.

I witnessed my hard earned money disappear within few SMSs.
This incidence has left me shocked and wayward my trust in SBI bank.

I would require you to revert on immediate basis and expect an action to be taken to recover the lost money immediately

Msgs i received

1. First transaction was failed since the amount exceeded the limit, Time 11.30 Thu

2.Second transaction amount 22687.8899999 was withdrawn, Time 11.30 Thu

3.Third transaction amount 23719.16 was withdrawn, Time Fri 1.44

4.Fourth Transaction amount 2062.[protected], Time Fri 6.32

5.Fifth Transaction amount 20622.[protected], Time Fri 6.32

6.Sixth Transaction amount 2062.[protected], Time Fri 6.32

I have lodged police complaint on this issue

I have followed banks procedure to investigate the case which stated it will revert in 20 days .In spite of repeated follow ups the branch manager is delaying the judgement

This was not expected from a nationalised bank.