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SBI TO SBH --- CARD TO CARD TRANSFER PROBLEM --- AMOUNT DEBITED BUT NOT CREDITED
Some times the money transferred from SBI to SBH/SBM using card to card transfer doesnt work properly. Instead it gets transferred to some "invalid account"(says the customer care executive[protected]. If this happens, you need to go to ur home branch and give a written complaint regarding the issue. You will have to mention your account details at SBI and also mention the account number of the reciepient at SBH/SBM (or they also may ask the card number instead.) and the day of transaction, Once you have given the letter wait for them to register your complaint online then itself(takes about 5mins). Once the complaint is registered you will get a ticket number on your mobile number, it confirms that your complaint has been registered. Once its done within 2 or 3 days(as in my case) the transferred amount will be credited to the RECIEPIENT's account.
*No charges.
*The bank employee may refuse to take the complaint saying "Its ur fault, u should have checked". But i[censored] have entered the right details then definitely u should push them to register the complaint.
*They might ask you call customer care and ask, we cant do anything. But that wont help, u r just wasting ur time. The customer care ppl will tell u to ask at ur branch.
*The complaint will be registered on sbicms website https://cms.onlinesbi.com/CMS/ in case they say they dont know wat to do.
*You can also register the complaint on ur own but u will need the atm reciept, as it has all the details like ATM number, ATM TXN number.(Havent tried it myself but just visited the complaint registration page.)
*I[censored] do not have it, then u will need to give complaint through bank only.
*If you have entered the wrong card number, then u will have to register a amount retrieval request, which will be charged.
Some times the money transferred from SBI to SBH/SBM using card to card transfer doesnt work properly. Instead it gets transferred to some "invalid account"(says the customer care executive[protected]. If this happens, you need to go to ur home branch and give a written complaint regarding the issue. You will have to mention your account details at SBI and also mention the account number of the reciepient at SBH/SBM (or they also may ask the card number instead.) and the day of transaction, Once you have given the letter wait for them to register your complaint online then itself(takes about 5mins). Once the complaint is registered you will get a ticket number on your mobile number, it confirms that your complaint has been registered. Once its done within 2 or 3 days(as in my case) the transferred amount will be credited to the RECIEPIENT's account.
*No charges.
*The bank employee may refuse to take the complaint saying "Its ur fault, u should have checked". But i[censored] have entered the right details then definitely u should push them to register the complaint.
*They might ask you call customer care and ask, we cant do anything. But that wont help, u r just wasting ur time. The customer care ppl will tell u to ask at ur branch.
*The complaint will be registered on sbicms website https://cms.onlinesbi.com/CMS/ in case they say they dont know wat to do.
*You can also register the complaint on ur own but u will need the atm reciept, as it has all the details like ATM number, ATM TXN number.(Havent tried it myself but just visited the complaint registration page.)
*I[censored] do not have it, then u will need to give complaint through bank only.
*If you have entered the wrong card number, then u will have to register a amount retrieval request, which will be charged.
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