[Resolved]  State Bank Of India — SBI Fixed officer not aware about the TDS policies resulting TDS deduction for 14 Lakh FD,not ready to cooperate

Address:

Pune, Maharashtra

SBI Fixed officer not aware about the TDS policies resulting TDS deduction for 14 Lakh FD, not ready to cooperate I am customer of SBI from last decade. I have been with satisfied with service provided by SBI from where i got My first home loan i.e. Maxgain, my salary account is with SBI, savings account with SBI. Feeling very proud to be part of SBI family, this feeling got cracked by below incident. I have choosen SBI for making Fixed deposit (FD) of Rs. 14, 40, 000/- that's right, more than fourteen lakh, so i contacted branch on 30th august, asked respective FD officer that want to make FD for 1 month in 1 lakh slab. I specifically told her that please do let me know the how much interest is applicable for such huge amount (yes, 14.4 lakh is huge amount for serviceman like me).Notification board over the FD counter, mentioning if customer don't want to get TDS deducted on FD, then they have fill the 15-G form.So i asked lady SBI FD officer that i do not want TDS should be cut after maturity of FD after 1 month, please do check the overall interest . She calculated and told me that total overall interest on Rs 14, 40, 000/- will be Rs. 7500 /- which is way below than 10, 000/- so TDS will not be applicable. I insisted her i want to fill the 15-G form, because i don't want TDS should be deducted, i want to be at safer side. Again she rejected my request saying she is pretty confident as she making FD from quite long time, these procedure is part of her daily job. After one month, i have submitted the mature FD to Bank, after 2 or 4 days, i received SMS from Bank mentioning that more than Rs.700/- has been deducted for the FD amount. After contacting the bank in next weekend.Lady FD officer told me that that she is not aware about the that how it has been become calculated, After lot of follow-up, she cleared thing that it was calculated on overall annual basis.This answer shocked me, i made written complaint to her immediate boss, as bank manager was not available. So far neither action has been taken nor any answer is given to my written complaint. Bank is saying that please collect the tax certificate in month of April. My question is impression of SBi like government office even we are in year 2014? Are you banking professional going to change or you will remain same with such kind of pathetic attitude? I want Bank should take appropriate strong disciplinary action on lady Fixed Deposit officer for not knowing the TDS policies. I want Bank should take appropriate strong disciplinary action on lady Fixed Deposit officer for not listening to customer who is more knowledgeable than her with respect to TDS policies. I want Bank should take appropriate strong disciplinary action on lady Fixed Deposit officer who is responsible for my TDS deduction. I want Bank should take appropriate strong disciplinary action on immediate boss of lady Fixed Deposit officer who has neither taken any action against my written complaint nor given any written answer is given to my written complaint. I ready to give my account number, if required. Bank Code-05951 IFS Code -SBIN0005951 Bank Address - A- WING PREMIER PLAZA MUMBAI-PUNE HIGHWAY ROAD CHINCHWAD ( PUNE)