State Bank Of India [SBI] — Money refund problem

Address:Sabarkantha, Gujarat, 383255
Website:www.onlinesbi.com

Check below attached transaction details: 01-Dec-2015 (01-Dec-2015) TO TRANSFER INB SBI EPAY [protected]IG0BBVGFL2 TRANSFER TO 274.36 Myself ashish patel. On 1Dec-2015 i want to try book ticket through SBI: Net banking. Amount is deducted by SBI but some technical issue ticket was not booked and i got mail: ==== Dear Customer, We are sorry that your payment for Tamasha at CineMAX: Red Carpet (SCREEN 1)was not successful. Your tickets have hence not been booked. The amount for the said transaction has not been charged by us. In case, the amount has been charged, the refund will be processed by your respective bank ==== please check details and help me to come-out from this problem.please refund my deducted amount. Thank you Ashish Patel
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State Bank of India [SBI] customer support has been notified about the posted complaint.
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I was making a payment for my building permission at Gujarat government website but it was not successful and I getting a failure report from SBI ePAY.

Now I calling their toll free number from approx. 3 hrs but I am not getting any answer from SBI.

My payment initiated reference number is 40891.
Mo:- +91-[protected]

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