State Bank Of India (SBI) — Points expire on IRCTC Credit Card

Address:

Hyderabad, Andhra Pradesh

I am using IRCTC credit card from 3 years and have acquired points which can be redeemed for AC train tickets. I had more than 2500 points in my account. All of a sudden I have noticed that the points got reduced to 800. When I contacted customer care they are informing that points expire after 3 years. They did not even send me any reminder or not even displayed this on my irctc shubh yatra page. More over I have earned these points over a period of three years and all my points expire all of a sudden. Does this make any sense. I would have understood if my points earned before Sep 2012 get expired. How can the points which were earned few months back expire all of a sudden. In this way no body can have the advantage of the card.