State Bank Of India [SBI] — Sbi collect transaction failure but amount deducted from account

Address:	Varanasi, Uttar Pradesh, 221005
Website:	www.onlinesbi.com/prelogin/icollecthome.htm

Hello sir, My name is Hansraj. I tried to pay my semester fees through sbi collect service. After I entered the otp and clicked proceed it showed transaction failure but I received a message showing that money has been deducted from my account and Rs. 12137.40 Deducted from my account.
This happened on[protected] .
transaction id is S81517138.
When I talked to sbi customer care they are not telling anything about the money, where it has gone .
So kindly look into this matter.