State Bank Of India [SBI] — Your transaction is rejected by switch (Unauthorized usage)

Address:500039
Website:ghmc BRS Schem

I P. RAVIKIRAN Reddy A/C No: [protected], SBI, Prashanth Nagar Branch, I have recently paid a payment to GHMC through VISA DEBIT CARD ([protected]) and Txn no:[protected] but unfortunately GHMC WEB PORTAL message shows transaction failed, and immediately I have check my bank statement its shows as payment has been debited from my account on DATE: 25-jan-2016 TIME: 11:38 AM (approx.)
Card Details
• VISA DEBIT CARD: [protected]
• Transaction no: [protected]which recevied msg to mobile)
• Amount Debit: 10, 000/-INR

So I have crossed checked with GHMC and their Merchant Partner of ICIC they clearly confirmed through mail says as “your transaction is rejected by Switch (unauthorized usage)” please contact home branch so i went to home branch and submitted all the proof document but the incharges not given any support what happen to money he say once transaction done we not responsible (how can he say like that ) i will mail to my head office and kept a mail and said will contact you after receiving . till now no response from them, thats the reason i m giving complaint here PLease solve the problem asap.

please find attachment of ghmc and merchant confirmation mail
+2 photos
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