[Resolved] Stayzilla — Refund Money

Manas Patil

from Ahmedabad, Gujarat

Address:	Mumbai City, Maharashtra, 400069
Website:	www.stayzilla.com

I am Manas from Mumbai. I had booked Marbella Guest House in Goa for 10th & 11th Dec'16 through Stayzilla's website on 14th Nov'16
Booking ID[protected][protected].
I had to pay 30% i.e. Rs. 4574 to book the same. Within 24 hours of payment I got a message & a mail from Stayzilla stating the host cannot accomodate me & that they have initiated 100% refund process. I called up Marbella Guest House and they said that the rooms were already booked & they aren't accepting Stayzilla bookings.

If the rooms are not available then they shouldn't be up for bookings first of all

I have tried calling Stayzilla ([protected]) and the only thing they could tell me is "They have initiated the refund". It's been more than 10 days I have not received my payment. I want my refund back.

And a genuine feedback from a business point of view. IF THE ROOMS ARE NOT AVAILABLE, PLEASE DON'T MISGUIDE CUSTOMERS. NOTHING GOOD IS COMING OUT, NEITHER FOR CUSTOMER NOR FOR THE COMPANY

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Dec 30, 2016

Complaint marked as Resolved

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Stayzilla Customer Care's response Dear Manas, we are sorry for the inconvenience caused. We would like to inform you that the refund has already been initiated. Please be assured it will surely reflect in your account soon.
Thank you
Warmest regards, Stayzilla