Sterling Holidays — Fraud by sterling holidays & resorts

Address:Yamuna Nagar, Haryana

FRAUD BY STERLING HOLIDAYS & RESORTS
ID – 1215992
Ref no. – 00914042
We are struggling to get refund of our down payment money from Sterling Holidays & Resorts. Few Sale agents of this sterling holidays & resorts came to Madhu Hotel, Yamuna Nagar & they said you have won holiday gift voucher from their company & later on they offered us Sterling membership & also forced us to make down payment on the spot. As a bad luck we got convinced at that point of time & paid them 22, 193 Rs through debit card (believe me that’s the worst decision me & my husband took).
But we decided to cancel our membership. Now plethora of problems started.
1) Nobody entertain properly on phone (customer care service is pathetic)So be ready to spend thousands of rupees on calling them. Moreover every time its new representative, so you have to repeat story again & again.
2) We made payment on 31 Aug 2014 & send an email for cancelation on 17 Sept 2014, So it means after 10 days
3) As per Clause 12(iii) of application document if customer request for cancellation between 11 days to 60 days of making down payment, then he/she will get refund after deducting 25% of DP
So friends now their Sales agents stopped picking our phone calls & customer care representatives straight forward said your money will not refund at all .

Now my husband is planning to go to consumer court.

So it’s a request to everyone please don’t go for sterling holidays & resorts membership. This is a trap in which if you are caught once then they will not let you go.
Sterling Holiday & Resort is in black list of many customers. It’s a fraud company
Still if anybody is ready to help us from company side or any customer who fall into same trap. I shall be thankful to you.
Sapna
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    Sterling Holidays Resorts Phone
    +91 44 3357 3300
    Sterling Holidays Resorts Address
    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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