[Resolved]  Sterling Holidays — Lack of response

Sir, I had taken 2 memberships from you 19 years ago. 1. ID 52718 – CLASSIC SEASON – MUNNAR (GEORGE ISAAC & SUSY GEORGE) MEMBERSHIP PERIOD – 1996 – 2094 PAID FULLY Rs. 67, 359/- (Paid in NRE) 2. ID 97235 – COMPACT – COORG (OLD NUMBER – 57486) MEMBERSHIP PERIOD – 1998 – 2096 (GEORGE ISAAC) PAID FULLY Rs. 69, 300/- (Paid in NRE) I have been receiving a number of reminders via SMS regarding my ID 52718 which is my 1st membership, to pay my AAC in arrears of Rs 7941/-. I have no problem in paying it. I have already conveyed to your concerned people about that over the phone. But before that, I would like to have information regarding my 2nd membership ID 97235 (OLD NUMBER – 57486). Despite speaking to your concerned people over the phone as well as having written a letter about my 2nd membership, there has been no response via mail or phone. The most irregular aspect was to respond only to the first membership and claiming its arrears while ignoring the second membership totally. I would appreciate it if you would enlighten me as soon as possible about my 2nd membership with regard to the following: 1) Its current status 2) Is the project still with you? 3) Has it been sold to any other resort and if so, kindly inform me to that effect. Further, if you cannot comply with it, then kindly return to me the cash which I have spent through NRE (when I was abroad) with full calculated interest for the past 18 years. Hope you will not hesitate to reply to these queries. After I hear from you, then I will remit the arrears of the 1st membership. Thanking you in anticipation and looking forward to a favourable reply as soon as possible. Sincerely George Isaac Place: Ernakulam Date:
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Aug 14, 2020
Complaint marked as Resolved 
Sterling Holidays Resorts customer support has been notified about the posted complaint.
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    Sterling Holidays Resorts Phone
    +91 44 3357 3300
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    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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