| Address: | Chennai, Tamil Nadu | | Website: | www.sterlingholidays.com |
Dear Sir,
I had booked a room in the Ooty, -Fern Hill of Sterling Resorts for the period 31st Deember, 2015 to 2nd January, 2016, by paying an advance amount equal to Rs 7000/-. My confirmation voucher number is 439712. The booking confirmation was done to me through an email dated 8th October, 2015. After about 20 days of booking I was told that there would be mandatory gala dinner charges Rs 4999/-, applicable on 31st December evening for the new year celebration. As I was not intending to spend the mandatory gala dinner charges, which was not told to me at the time of booking the room, I requested the resort management to cancel my booking and refund my advance amount. I was told that my request would be processed within 20-25 days and was asked to email my bank details. I had mailed my bank details on 29th October and the same was acknowledged by the resort management through a return mail dated 30th October. Since that time my refund has not been done in spite of repeated phone calls made by me for which the only reply I get every time is that they would get back to be within half an hour which has never happened so far.
I am deeply pained to note the way the customers are being put to hardships by a resort of high repute like yours. You may please resolve my issue at the earliest.
Regards
KVH Rao
Mob: [protected] Was this information helpful? | 
We apologize for the inconvenience caused to you. However, as our executive has already informed, we are pleased to acknowledge that your refund has been processed. Kindly check your account and feel free to contact us if you need any further assistance.
Sincerely,
Member Relations - Sterling Holidays.