Stovekraft Pvt. Ltd. — Defective piece and after repeated complaints nobody is responding from company

Address:

New Delhi, Delhi

Dear Sir/Madam,
On date 16 june'2015 back I bought a LPG gas chulha of pigeon brand whose manufactuuring company is Stovekraft Pvt. Ltd. after installing with New Kit my Wife and mother felt gas smell which is coming continuously and after checking everything they found that this is because of New chulha so i also cheked and make compliant to cusomer care for same as I was informed by seller that i have 2 years warranty. but for few days nobody came for next 3 days after repeated calls a gentleman came and he have not used any tool for cheing it but asked for a candle and burn it and starting moving towards and on chulha and sadi taht if any leakage is there it will come out. first of all this was a very worst type of experiment which he did it can harm my family and him as well but i tried it and told that there is no leakage . so we cheked our cylinder and unfortuanlty cylinder was also having bit leakge so we relied on him that leakage is due to cylinder but after few days after changing New cylinder properly i felt still the problem persist and still a leakage smell is coming then i realized that we never had this type of problem in our earlier chulha and we are using that in same manner which we are using New one. i have made many complaints through calls and mail but still no one is listing to me . this is a very serious issue that leakage can create problem to my family and neighbours also and the company is taking it in very light manner. we are also working in market and seen that defects can come in any product and that is always acceptable by company for which they always make commitments. why we are buying a Branded category stuff because of reliability but i hope this company made lot of money from customers and they started not listing to customers. rs 4000 is not a great amount and neither more then my family's health as i can buy new one but if they say that they cannot do anything in it . still i am sitting on their trust that i have warranty card with me. I have purchased this product from a proper channel and have bills with me.

sir/Madam, i am writing this to you for getting positive solution from your side.

Thanks