[Resolved]  Street Style Store — My missing order

Address:	Mumbai City, Maharashtra, 400093
Website:	shoes & clothes

I had placed an order for shoes. Since it was the first time I was ordering, the size was not accurate. So I requested for a replacement. Its been over 2 months now, nor have they replaced my size with a smaller size, nor have they received any calls & on mailing, I get only one response, Sorry that we are taking time to deliver the products. but we assure you that we'll dispatch on urgent basis. Since we are small business ourselves, our goal is to provide a consistently reliable product & an exemplary level of customer service.
But the service is so poor that I get this mail every time I ask for my order. Now this is a final warning to send my products across or else provide me a full refund of 2500.
I will not wait any longer to take an action!!