[Resolved]  Street Style Store — Money held with company for more than 45 days, item not yet delivered

Address:

Bangalore, Karnataka

I ordered three pairs of shoes on a highly advertised offer of 3 for 999 on streetstylestore.com. The website says that the order will be delivered between "7 to 21" days. Order: KMUOJAHEP placed on 04/16/2015 16:43:48 has not yet been delivered to me despite having waited for almost 1 month. When I wrote a mail to the helpdesk, they too 9 days to respond and when they did they said the order would take another 7 - 14 days! Moreover, they refused to allow me to cancel the order or give a refund if I found the products unsatisfactory. Many other customers are facing the same issue. After I responded to their first mail, I have not yet got a response from them, there is absolute silence from their customer care people. First I got an auto mail saying my order has been dispatched, then I got a mail saying my order has not yet been dispatched, then I got another auto mail saying the order has been dispatched. When I try to track the order, it shows no coherent details and it shows that it has been sitting in some location since 23rd April! Where is my package? Why has it not reached me? Why are the customer care people not responding? Further, when I tried to post this on their facebook page, they deleted my comment, along with other negative comments and they show only positive comments. What's worse, there is no option for cash on delivery, so my money has been with them for 30 days and they still haven't delivered my products! This is clearly a case of misinformation and misuse of customer's money. I request you to please address this as I am not able to resolve this myself.