Street Style Store — Non confirmation of order but money deducted

Address:Srinagar, Jammu and Kashmir

I placed an order at this site on15 july 2015 and paid through net banking. I received the transaction success mail from ccavenue but nothing from this site. When I check my history on their site, it shows that I haven't placed any orders yet but they deducted the money already. I tried calling them but they either do not pick up or they are always busy. I also wrote them a bunch of mails yet they haven't responded. How can I get my money back now ?? Here is the mail I got from ccavenue for my payment. I don't need anymore orders, i want my money back ASAP.
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Jul 18, 2015
StreetStyleStore's response
Hi Suhaila, We apologize for the inconvenience caused to you. As per our records, we have recieved your payment of Rs. 999 however, the order hasn't been created. There is just one order # : 215677 placed on COD. We tried calling you twice however, nobody answered the call. So, we request you to email us the details and tell us the best time to speak with you to resolve this issue. Thank You. Regards, Social Media Team. SSS.
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Comments

I placed an order at this site on2-aug for Rs 999 and On 26th aug for Rs 1299 2015 and paid through net banking. I received the transaction success mail from ccavenue but When I check my history on Street Style Store, it shows that I haven't placed any orders yet but they deducted the money already. Can you transfer back my money already deduted or can you ship my order fast?
Below ive add my photo to prove my complain. SSS order history and succesful bank account deducted from SSS via ccavenue

I ve place an onder on 3rd august this month for women shoes three times. I check my bank acc transaction .
It is like this :

1)On 03-Aug[protected]Aug-2015)TO TRANSFER INB Avenues India Pvt. Ltd REFERENCE[protected]IG0ALRSVS9 TRANSFER TO [protected] AVENUES INDIA PRIVATE Debit 999.

2)On 03-Aug[protected]Aug-2015)TO TRANSFER INB Avenues India Pvt. Ltd REFERENCE[protected]IG0ALRSVS9 TRANSFER TO [protected] AVENUES INDIA PRIVATE Debit 999.03

3)On 03-Aug[protected]Aug-2015)TO TRANSFER INB Avenues India Pvt. Ltd REFERENCE[protected]IG0ALRSVS9 TRANSFER TO [protected] AVENUES INDIA PRIVATE Debit 1199.01
The bank already cut my balnce, but there is no order history appears on my SSS acount .why?All i want is can you transfer my money back or can you proceed/ ship my order .Pliss

Hi,

Please accept my sincere apologies!

If your issue has been resolved I request you to please mark the complaint as resolved.

If not, then kindly share your concerned order ID/registered email ID/registered phone number on my email ID i.e. sss.[protected]@gmail.com so that I can look into the matter and resolve the issue. I shall expedite the process.

Thank you
Street Style Store Resolver

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