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Sun Direct Complaints & Reviews

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Last updated Mar 5, 2024
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Sun Direct reviews & complaints(2480)

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S
sathiyan_r
Mar 5, 2024
Mar 8, 2024
This thread was updated on Mar 8, 2024
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Regarding two time payment on same smart card number

Hi,
I had recharged the smart card number [protected] on 2nd March for 241.5 rupees (1 month). But that time payment is processing upto 1 day. So I decided to recharge one more time for the same smart card number. I recharged 239 rupees again by dth dealer on 7:34 am. The payment which I made on 2nd March is on processing stage today 4.30 pm. After that I received a message from that recharge was successful. I need a clarification...
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M
from Chennai, Tamil Nadu
Feb 25, 2024
Feb 27, 2024
This thread was updated on Feb 27, 2024
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Online booked amount Rs 1499 not returned for sun direct dish connection

Address:T1, VR builders blossom 2, Mel Ayanampakkam, Chennai-600095

I had booked new sun direct connection for amount Rs 1499 through online.
Person came from sun direct and checked cable line.. Informed that concealed cable for dish not available. Once installed then inform me for installation. I will cancel the booked connection and come collect the amount by hand for dish connection told by Vadivel [protected].
After installation of dish cable, I called him for dish installation and taken...
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M
Madeshkiccha
from Kollegal, Karnataka
Feb 6, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sundirect/I have recharged sundirect but some channels are not coming what to do

Address:Chennai
Website:Mercomplaints.in

I have recharged sundirect but some channels are not coming what to do...
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H
Harshith Mata
Jan 4, 2024
Jan 6, 2024
This thread was updated on Jan 6, 2024
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Money deducted from paytm wallet but recharge not done yet

Address:Chennai

I made a recharge of 260 rs on sun direct app (source of money - Paytm wallet). 260 deducted from my Paytm wallet and error shown in sun direct app... Money got deducted but recharge not done ...

[protected](registered phone number)
[protected](smart card number)...
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R
Rudhra Nandhan T
Dec 19, 2023
Dec 22, 2023
This thread was updated on Dec 22, 2023
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Refund from my sun direct wallet is not processed.

I have requested the refund for my amount (Rs.500) from my sun direct wallet to my bank account. They have debited the amount from my sun direct wallet but it's not sent to my bank account. I have submitted all the proofs they required but they don't respond properly. Kindly help me on this.

My smart card number is : [protected]...
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R
Rudhra Nandhan T
Dec 19, 2023
Dec 22, 2023
This thread was updated on Dec 22, 2023
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My refund request is pending for 5 months

I have requested the refund for my amount (Rs.500) from my sun direct wallet to my bank account. They have debited the amount from my sun direct wallet but it's not sent to my bank account. I have submitted all the proofs they required but they don't respond properly. Kindly help me on this....
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K
Krmsd2007
Nov 15, 2023
Nov 15, 2023
This thread was updated on Nov 15, 2023
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Recharge not successful

I Recharged For Sun Direct, Hd Tamil Gold Pack For 271 rs the amount got transacted but it shows transaction failed, if possible refund the amount...
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M
Madaraboina Vardhan Babu
Sep 28, 2023
Sep 29, 2023
This thread was updated on Sep 29, 2023
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Wrong recharge refund

I have done a wrong subscription recharge mistakenly... So now I need refund for that... But if I ask customer they days it's not possible...
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V
Vikash15
from Visakhapatnam, Andhra Pradesh
Sep 14, 2023
Sep 19, 2023
This thread was updated on Sep 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sun Direct Recharge Issue

Address:India

I have recharged my Sun Direct Smart Card in My Sun Direct App after the expiry of present Telugu Gold SD pack on 13th September, 2023. I have done recharge on 14th September. I stay in Visakhapatnam

When I opened the App and clicked on recharge my old Telugu Gold pack, they showed an popup which stating that our packs are changed with OK button. When I clicked on that button they redirected to me page showing two packs HD...
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V
Vikash15
from Visakhapatnam, Andhra Pradesh
Sep 14, 2023
Sep 19, 2023
This thread was updated on Sep 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Misleading User During Recharge

Address:www.sundirect.in

I have recharged my Sun Direct DTH Smart Card in 'My Sun Direct App' after the expiry of present Telugu Gold SD pack on 13th September, 2023. I have done recharge on 14th September, 2023.

When I opened the App and clicked on recharge my old Telugu Gold pack, they showed an popup which stating that our packs are changed with OK button. When I clicked on that button they redirected to me page showing two packs HD Telugu Gold...
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V
vamsi2810
Sep 5, 2023
Sep 6, 2023
This thread was updated on Sep 6, 2023
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Sun Direct App Transaction Failed, but money Deducted

Smart card Number = [protected]

I tried to recharge my Sun direct account with Telugu Gold Pack for 6 months at a price of 1489 rupees, I have done transaction with my mobile from my UPI Id to sun direct, but after the money deduction the transaction has failed in the Sun Direct App

Please solve this Issue...
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S
Sai prasad p
from Vizianagaram, Andhra Pradesh
Aug 29, 2023
Aug 30, 2023
This thread was updated on Aug 30, 2023
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I had recharged my dth twice

I brother recharged my dth through paytm but it shows pending so I recharged through phonepay it was sucessful after that paytm through recharge also sucessful so I want a solution for this...
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M
Aug 15, 2023
Aug 15, 2023
This thread was updated on Aug 15, 2023
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My money debited but still showing sun direct app transfer failed

I have recharge for my sun Direct account for 229 date 15.08.3023 time 7.17 but my ammount was debited but transaction was failed...still my amount was not refund my account please resolve my problem Team Sun direct...
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T
Teja Sirigiri
Aug 10, 2023
Aug 11, 2023
This thread was updated on Aug 11, 2023
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Recharged the same sundirect DTH number twice.

I have recharged my neighbours sun direct number. The same sundirect DTH number recharged twice by mistake. I have recharged through Paytm, then it showed me that your recharge is under processing. Then I get back from the page and refreshed it. After that it showed me the recharge option pay to the same number. I thought that the payment was failed so that it showing again to pay. So I recharged the same number. But in both cases the amount...
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M
Msr1
Jul 26, 2023
Jul 27, 2023
This thread was updated on Jul 27, 2023
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Amount deducted from bank but transaction failed in sundirect app

I recharged my sundirect with Telugu base pack 1249/- through sundirect mobile app via UPI. The transaction in UPI is successful and amount is deducted from bank but the transaction is displayed failed in sundirect mobile app. I raised a complaint through customer care as well. Please resolve this as soon as possible....
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T
Teja Subhash
Jul 24, 2023
Jul 26, 2023
This thread was updated on Jul 26, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Add on channel activation issue

Website:sundirect.in

SMART CARD NO: [protected]
I have added two channels on[protected]discovery, gemini comedy), one channel(hungama) on[protected].Today 24-7-23 I have renewed by base pack(MY FTA), added STAR MAA HD. But previous add-on channels i.e, Hungama, discovery, gemini comedy stopped, they are not activated called customer care more than 5 times, talked to backend team.No one solving issue, saying will be activateed in 15min, 2hours, but not getting...
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R
Reddy010
Jul 17, 2023
Jul 19, 2023
This thread was updated on Jul 19, 2023
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Money deducted but recharge failed

I tried to recharge my account with 345 Rs. for HD Kannada Gold Pack through PhonePe on Sundirect App. The transaction on PhonePe was successful but the Sundirect app is showing "Transaction failed".

Please help me asap.

TRANSACTION ID : T2307172215452357844997

Smartcard no: [protected]...
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G
geraldsydney
Jul 17, 2023
Jul 18, 2023
This thread was updated on Jul 18, 2023
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Channel not activated even though paid

Address:UDHAGAMANDALAM

Ii have charged my sundirect through alacarter sports 18 1 two days back but it is yet to be activated...
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A
Abdchhbaj
from Gwalior, Madhya Pradesh
Jul 14, 2023
Jul 17, 2023
This thread was updated on Jul 17, 2023
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My money is deducted but recharge is not done

My money is deducted from Paytm but my recharge is not done yet...
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N
nbnaidu
Jul 14, 2023
Jul 17, 2023
This thread was updated on Jul 17, 2023
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Refund Transaction Issue

I recharge 259 pack. My amount got deducted from account, But it didn't reflected in Sundirect My transaction
So, im requesting for a refund as I made another transaction.
SN : [protected]...
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