Sun Direct — Error messages E16 and E48

Janardhan Kasarla

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

This is K SASI KIRAN Plot no 30, Friends Colony, Manikonda, , KAKATHIYA SCHOOL OPPOSITE I've taken a Sun Direct Connection on 28/06/2010 in my father's name( K JANARDHAN), for one year subscription. The smart card no. is [protected]. For the past 3 weeks, I could not receive any signal and getting error messages only (E16, E48, etc.) I have been ringing the customer service for the past 3 weeks[protected]. No one responded for first 2 weeks. While I enquired the dealers, they told that they are relocating the entire setup. From the third week I got the direct consumer service line and I have been complaining repeatedly. Even if they picked up the call, they do not send any of the service technicians. I have made more than 100 calls (both from my landline and Mobile). Also, I've informed them that I'm going to complaint in consumer court. Till now no response. Could you please assist me regarding the same? Thanks and regards, K SASI KIRAN

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Eldorado65

from Delhi, Delhi

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Gopiprasad

from Mumbai, Maharashtra

This is Gopiprasad I've taken a Sun Direct Connection in Last Four year subscription. The smart card no. is [protected]. For the past one weeks, I could not receive any signal and getting error messages only (E52, E48, No Signal etc.) I got the direct consumer service line and I have been complaining repeatedly. Even if they picked up the call, they do not send any of the service technicians. I have made more than 10 calls (both from my Mobile). Also, I've informed them that I'm going to complaint in consumer court. Till now no response. Could you please assist me regarding the same?

Thanks and regards,
Gopiprasad