Sun Direct — Unethical service | |||||
I, the customer of Sun Direct here by want to bring it onto your notice about the problem I have been facing. I was not having display of any channels on my T.V so had done recharge of Rs 585 on Nov 25th but still faced the same issue. It only showed that "You are not subscribed to this channel and please contact customer care". On calling the Customer care they said that they would look onto the issue and within 1hour I could get the channels. I had called the customer care many times and the problem was not at all rectified till yesterday.Its too pathetic and dissapointing that Sun Direct is no way good at resolving the customer's issue. It had been more than a month that i have not got any Service(display of channels) from your side but still the money was deducted. I expect Sun Direct to refund my money which is fairly not applicable for no usage from our end nor any service from sun direct's. Below are the details and I insist for the refund of money. Was this information helpful? | |||||
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Sun Direct customer support has been notified about the posted complaint. | |||||
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+91 76 0101 2345 [Customer care]
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There 3 individual connections of mine in Sundirect. Policy should be fair enough that the recharge for the Smartcard number i am doing should only get activated.
But here in sundirect i am facing the most strange problem that i have never seen with other service providers.
When i took individual connections, they merged it under single and named as parent and child connections.
Now the number of times i make recharge to any of these 3 numbers will go to only one number.
Now its literally frustrating that Who are they to decide of activating the connection? Today i have made a recharge of Rs.500 to of the 3connections and it was transfered onto the parent connection for which i have not made any recharge. I dont know for what sake sundirect is running the company? To sattisfy customer's needs or to trial its senseless schemes on customer's money????????
Obviously I dont think so Sundirect is going to sustain in field with this type of senseless services.