[Resolved] Sundirect — deduction of amount from my recharge credit balance without my consent reg

sivaraji53

from Pathankot, Punjab

Address:

Erode, Tamil Nadu

I am a SUN DIRECT customer since 2009 and my SMC is [protected]. My subscription world tamil pack at the rate of Rs 250/month expires today.I have a balance of Rs239 as recharge balance till today19.00 hrs.Today I have done a topup of Rs 139 for Tamil Economy Pack Subscription through a mobile shop ( Ref[protected]. After few minutes I have received message stating that my balance is only Rs 128.54. Nearly Rs 111 is taken from my account without my knowledge and though I opted for Tamil Economy Pack Subscription with Rs139 my subscription is renewed as Tamil World Pack with Rs 250 per month without my consent.I request you to rectify the defects as soon as possible . Thanking You S.SVASUBRAMANIAM

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Complaint marked as Resolved

They(sun direct)called me over phone from 914433667777 and enquired about the complaints in detail.They informed that only after the expiry of the sundirect subscription we can change over to other packages ie for eg:if the subscription for Tamil World Pack expires on 1.7.15 on the same day we cannot recharge for Tamil Economy Pack and on 2.7.15 we can recharge for Tamil Economy Pack.However they have changed my supscription to Tamil Basic Package and remitted the difference amount to my recharge A/C.They responded immediately and resolved the issue amicably

customer support has been notified about the posted complaint.