[Resolved]  Symphony — Poor after sales service of cooler

Address:

208007

Name: sunil pankaj
Cooler: winter model
Place: lal bangla, kanpur-208007, up, india


I have filed service request for three times in last 15 days and every time it has been closed citing the reasons that i had been tried a lot of time but i could not be reached.

Whereas the real story is that i get each and every call to that specific number from which i filed the complaint but it is never ever "not reachable" as claimed by symphony.

I am living alone at the moment in my home and in normal days, i am at the office. Service engineers have made a fool of me two times saying that they are reaching at the home in some time and i took leave from office to attend to them but no one appears. When i call them, suddenly all the contact numbers are switched off.

No one calls till two days have passed from complaint registration and after that it is a nightmare for me. They make false commitment and never agree to their own mistake. They blame me for their incompetence.

Yesterday (Sunday, apr 17, 2016) in the morning i got a call from service people to send person to service but no one called and appeared. I had absolutely shared that i live alone and already wasted several office hours for servicing to which he said someone will come today without an exception, to avoid any further wastage of my time.

Yet again, i get a call today morning saying that he has already reached and wants me to leave my office work to be present there at home. When i told him to come in evening, he said ok and within few minutes, my complaint was closed. How promptly the action is being taken to close the complaint without resolving it. If the same amount of energy had been used to resolve complaint, it would have made clients happier and loyal. But why would they?

It has been more than 13 days since i filed the complaint for the first time.
What a service. I really repent this purchase. I have two coolers of symphony and this service level is really way too poor.

My advice to everyone out there is that never, ever buy from symphony. Product is costly and good but service is absolutely pathetic.