Symphony — non redressal of complaint dt 10.06.2014 complaint no GA FA 10F 14019

Address:

Faridabad, Haryana

Sir, In response to our service call dt 30/05/2014, your authorised Dealer M/S Manglam Services, Ballabgarh changed the Motor of our Symphony Cooler model Winter on 01/06/2014 and collected cash of Rs.2135/- plus service charges of Rs.200/- vide their Bill no 020 dt 01/06/2014. But to our surprise the motor stops working after only single use.We again lodge the complaint no GA FA 10F 14019 on 10/06/2014. But till date that remains unresolved. We contacted area service supervisor Mr.Vikas Singh and we shocked to hear his reply that New motor Installed by Company does not carry warranty for a second. If whatever he said is true We are sure that it is fraud and cheating with the customer who availed your company services having in mind your company Brand image. Hence we request your goodself to look into the matter and replace the sub standard motor installed by you without giving further trouble to us as you have already make us to suffer in the entire Summer Season . Hoping a favourable and quick action from you. With Regards Sunil Kumar Ralhan Mob.[protected]