[Resolved]  Symphony — not cooling

this all about complaint and response from the company as well dated 18/7/2014, rest u better understand the situation, its all one month past and no response at all. Dear Dhananjay upadhyay, Thanking you for registering your service request. Your complaint number is PA-AR-18G14001 and Secret Code is . ONLY SHARE your secret code with service engineer if completely satisfied with service., Mobile No: will contact you. For warranty service please give purchase bill copy to service engineer. Symphony Air cooler carries 1 year warranty as per Owner's Manual. To avail under warranty services give a photocopy of the valid purchase bill to service engineer. To get best cooling, always check following before registering your request. Ensure sufficient water is in the tank. Keep window or door open for cross ventilation. 3. Switch on to cooling Mode We recommend replacing the pads every year by registering request either on [protected] or visit us at www.symphonylimited.com/service .cooling pads are not covered under warranty. In case of any further assistance or query please mail us at: [protected]@symphonylimited.com. Assuring you our best attention always. Symphony Customer Care www.symphonylimited.com