[Resolved] Symphony — Not responding to complaints or service requests | |||
Hi Team, This is the email from a frustrated customer for worst service from Symphony guys. I have raised couple of requested for servicing of my Cooler. Complaint num: H-CE-8F14001. This was raised on 8th June 2014 and today its 16th June. Its been 8 days and no one visited. I got message on my mobile that this was assigned to Anil Dhamsana: [protected]. I called him on 10th and he said sorry for delay and he will fix it on 11th morning. From 11th i called him almost 15 times till date he never picked up. Today i called from diffrent number and now he was saying we havent closed the ticket, but i got message that ticket was closed. And more over i asked for his supervisor number and he said iam the supervisor and iam the head. U cannot complaint any one, Do what ever u can he said. This is the way one will handle the customer? I need immediate attention and the action to be taken on Anil. Else i will be submitting the call recording to higher officials to take action on this. Regards, sandeep. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Symphony Limited customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr Sandeep,
Your complaint has already been forwarded to symphony authorized service center & under resolution. We appreciate your patience & cooperation.
We will take all necessary steps to resolve your service request at the earliest.
Assuring you our best attention always.
Symphony Customer Care
www.symphonylimited.com
Your complaint has already been forwarded to symphony authorized service center & under resolution. We appreciate your patience & cooperation.
We will take all necessary steps to resolve your service request at the earliest.
Assuring you our best attention always.
Symphony Customer Care
www.symphonylimited.com
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Within 1 month the same problem again found for water pump motor and PCB is not working. So, I again logged a complaint (ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012) and also mailed to Mr. Sanju Srivastava having M.No- [protected] and Email id [protected]@gmail.com, and regularly called him to share the status but no any prompt support found.
I never expect service like this form symphony.
I logged a complain on 23rd may 2014 and my complain no. is ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 for the issue high noise in pump motor & one switch of PCB is not working.
Your service engineer visit on 27th may 2014 and try to convene me that this noise will defiantly came and when you run the fan this noise will not came or disappear after more discussion with your engineer and Mrs. Rinki (M.No-[protected]) he changed a pump motor that is Duplicate can be seen in below snap shot.
My PCB is not changed yet as suggested by your engineer and I am still waiting prompt response/Support from your side.
As discussed with you I am sending you existing and current water pump snap shot that will help you better.
By doing this type of things organization will lost a customer relationship and trust.
Please do the needful on priority basis such that we feel more trust for a long time.
Feel free to call me
Address:-
Ritesh Raj
M.no- [protected]
3rd floor, A-869, Rajan Niwas
Sukhdev Nagar, Kotla Mubarakhpur, New Delhi, 110003
M.No- [protected], [protected]
Land mark- Gurudwara
Issue is still pending and not resolved till day