Syska Gadget Secure — Not providing insurance claim

Address:

Dehradun, Uttarakhand

I purchased my oppo phone on 27th January 2015.bought syska gadget insurance along with it amounting to rs. 1999.on 30th May 2015 in delhi some pickpocket er tried to snatch my handbag and the phone as a consequence of which my phone fell onto ground and it's screen broke. Since second may I he been trying to contact on their toll free no but it was out of reach.on 3rd I reported the incidence to oppo service centre laxminagar, delhi incase they might contact sys ka company.then I came back to do on, again tried to contact them untill 8th june when they filed my complaint.gave me CI N but on nxt days when I tried to upload my documents it said my job card has been closed because it doesn't meet insurance claim requirements.it's the worst experience I ever had with any insurance company. I really doubt they provide insurance claim to anyone who ever purchases the insurance.kindly help