[Resolved]  T24 Mobile — ACTIVATION OF STV 39 RECHARGE WITHOUT THE CONSENT OF THE CUSTOMER

Address:

Purba Medinipur, West Bengal

ON 04/10/14 AT 8.00PM WE HAD CONTACTED CUSTOMER CARE TO ENQUIRE HOW MUCH MB IS REMAINING IN OUR MOBILE. THE T24 REPRESENTATIVE TOLD US TO WAIT FOR A MINUTE AND HE CHECKED AND TOLD THAT THERE WAS ONLY 0 MB. AFTER 10 MINUTES THAT IS AT AROUND 8.10 PM AN SMS MESSAGE CAME IN OUR MOBILE TELLING US THAT 'DEAR CUSTOMER AS PER YOUR REQUEST FOR ACTIVATION OF STV39, MOBILE NO. [protected] IS RECEIVED AND WILL BE PROCESSED SHORTLY.' ACTUALLY THIS WAS NOT REQUESTED BY US AND A AMOUNT OF RS.39 HAS BEEN CUT FROM MY BALANCE. WE USE OUR MOBILE ONLY FOR STD CALLS AND ONLY ONE OR TWO LOCAL CALLS AND SO THIS PLAN IS USELESS FOR US. SO PLEASE KINDLY DEACTIVATE THIS PLAN IMMEDIATELY WHICH WAS DONE WITHOUT MY CONSENT. REGARDS BIJU ANTONY