T24 Mobile — Balance of rs 312 deducted at a time without any reason/intimation

Address:	400097
Website:	T24

To officer in charge customer care Hi this is rajiv & i am using a number ([protected]) service provider is tata (T24). My complain is i had a balance of Rs. 312 approx, which is not showing in my account since last 5 days . spoke to a customer care person regarding this and he said that it must be a free balance and must have expired. But my point is i have been using this number quite a long back and this is the first time my balance has been lapsed. A customer/consumer keeps on adding his account by shopping at future group in order to enjoy that talk time.so there is no point of a time limit for using that talk time. In my case i had been using that number as my main number so i always try to shop and get some balance apart from my regular recharge. I have not been intimated by sms or any ph call from ur end regarding the validity . Therefore i would like to get back my talk time balance with extended time . (on basics of regular user, and regular purchaser on future group and off course loyalty towards T24 ).