[Resolved]  T24 Mobile — Wrong recharge

Address:700079
Website:www.t24mobile.com

Dear Sir, I am using t24 number since 4 months and i am facing the problem of sudden cutting of my balance .initial i have purchased it from Big Bazaar and i benefited with certain balance but it is came downs from 180 to 0 balance all of sudden.I have asked at big bazaar but tey said i must contact the customer core.

Today i have made a recharge of Rs222 which offers me 222 main balance and call cost will be 35/Min. after that i have chosen a net pack of 26 rupees after the recharge made i received a msg that i ma successfully activated the 1p/sec call cost.what is this here am loosing my actual recharge amount with out data benefit and it extra change my call plan to near 100 % more.

You dont have online recharge facility for which we need to go recharge it now.i have faced problem 3-4 times this same.

Please look into the matter and do the necessary.

Regards

B. srinu
T24 no.-[protected]
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Aug 5, 2021
Complaint marked as Resolved 
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Dear Srinu,
Greetings from Future Group, this is Priya.

We regret the inconvenience caused. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Kindly note your reference code 3884 for further communication at [protected]@futuregroup.in

Regards,
Priya
Team
Future Group
Dear Srinu,
Greetings from Future Group!

I trust that your Ticket No- 3884 has been resolved as per your satisfaction. Please do share your feedback and suggestions, it will help us serve you better!

Happy Shopping!
Priya
Team T24
Future Group

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