Talwalkars — Refund of money or transfer of membership

Address:

Mumbai City, Maharashtra

I use to go to talwalkars gym in juhu with myself kavi k shah and my mom mayuri shah my mom and i had initially signed up for membership of 3 months respectively (feb march april 2014 then renewed for a year which later on started from august because i had vacations in my college from may to mid of august)for both o[censored]s and later on i opted for personal training of 50 sessions with gym trainer kunal polekar later on our 3 months membership expire and we bought yearly member ship for both o[censored]s on last year of august i.e. 2014 and is valid till 2015 in the mean while while doing the gym we had specified that we do not stay in mumbai permenatly i had come up for my studies and my mom also come along to help me with my daily work. so according to their rules the 50 sessions of personal training which i had bought up had validity of a year but they had promised us that they would not consider validity for us as i wood not be there for four months wud be going to my town for vacations later on during the month of february they told us that my validity of sessions has expired and i wood have to renew though we argued with them that time but they dint consider it later on i had to renew them for 25 sessions more in the mean while my personal trainer left the gym and i was not able to attend gym regularly due to burden of studies later on the gym manager told me that your trainer has left and we will provide you with another trainer. that time i had completed 50 sessions with mr kunal when he left so i told them that refund my money but they said strictly no we wouldn't do that then by any chance i had to take time and go to gym and merely i was able to complete only 5 session out of the 25 with the new gym trainer whom i was comfortable with to bring to notice my mom had also purchased a massage pack worth rs 10000 . now the point is my studies are over and i m travelling to uk and nominee saying in mumbai we tried contacting the manager but he never comes on phone and there is a worst salesman with such a poor attitude towards customer mr prashant and mrs ritali so i requested them to refund the remaining amount of 20 sessions or convert them to membership at my vapi talwalkars on the name of my mom or dad. i m waiting for reply soon orals m taking this case to consumer court because i m being duped by this talwalkars people