[Resolved]  Talwalkars Value Better Fitness Ltd — Misbehaviour by the Branch Head and Staff

Address:

Jaipur, Rajasthan

Hello, I am writing this mail with extreme dissatisfaction and heavy heart, I have been a member of Talwalkars from the very beginning of this gym in jaipur, banipark..Earlier than that i was a member at c-scheme branch but i never came across such staff member in Talwalkars so far. I have made over 25 of my friends & relatives join this gym and keeps on recommending, whenever i get a call from talwalkars asking me to recommend other people everytime they get 2-3 assured memberships just because i have been a member since so many years. Atleast being a loyal customer i can expect some politeness & courtesy from the staff but the limits were crossed, today Mr. Shakti Singh Shekhawat talked in such a rude manner to us, I decided to re-join this gym and worked out yesterday, today when i came he straight away said that ''Kal agar 12000 rupee nai laaye toh gym mat aana'' (if you don't bring 12000 tomorrow don't come to the gym) Is this the way to talk with a client ?? A person managing Talwalkars, banipark branch is he even educated ??? How can Talwalkars being such a reputed brand appoint such people who don't even know how to talk. I have been facing so many issues since last one year after conveying them to manager also i didnt see any improvements moreover Today Mr. Shakti gave such a cheap reply when i told him that there is no one in the female changing room to turn on the steam, he started laughing and said ''madame aap mujhe bula lena, main ON kardunga'' Seriously how can you appoint such cheap people who don't even know how to talk with a women, who can't talk respectfully with a women. Will i call Mr. Shakti in the female changing room ??? how disgusting is that I tried to explain him that you could have said this politely and there is a way o talk with clients, instead of accepting his mistakes he told me that ''i don't have trust in you people, you guys may run after using my gym for 2 days'' seriously, do we belong to a slum that we wanted to see ''WHAT IN LIFE A GYM IS'' ?? we have been using Talwalkars brand from last 5 years and we will run in 2 days ?? I mentioned that there is no maid in the female changing room since 7 months now, he replied to me i can't find a maid if you can search then please do. Is this my task to search a maid for Talwalkars ? As i keep on recommending people to join this gym, 3-4 friends of mine didnt join just because of the rude attitude of Mr.Shakti, they just didnt join because when they came to ask about charges etc Mr. Shakti talked like as if some beggar has come to their gym. On Saturday i went to the gym at 5:10 pm and my brother at around 4 pm, from that time till 7 pm there was not even a single trainer at the gym to guide, when i asked at reception there was a housekeeping guy who said meeting is going on, even if meeting is going on atleast there should be one trainer to guide, Trainers are least interested in guiding they just keep on chatting and guiding clients to convince them to take personal training or buy some product. Two months ago my female friend took a massage appointment at the gym and she gave money, Mr. Shakti didnt cut any receipt of it or gave any receipt to her and kept money in his pocket, Now i don't know what he did ot not but this is what i saw. All other managers are so polite and understanding but Mr. Shakti is truly uneducated and cheap, Mr. Trilok, Mr.Anant and Mr. Manohar has been very helping and understading always but this single person just spoiled all the faith and respect i had for this brand, this year i will leave my membership forever and i can assure you atleast 20 people with leave with me. It will be no pain for me to bring a bad name to this brand atleast in my area as today whatever he said had a very harsh impact on our mental status and it ruined our self respect to the core because of which we are deeply hurt. Now it is my Humble request to you, to appoint some better manager who in true terms know how to maintain customer relationships and knows how to talk and most importantly knows how to manage a gym rather than talking cheaply with clients. Whatever fees the gym charges today becomes unjustified and extorting by the attitude of such uneducated staff member like Mr. Shakti. I already suffered a reputation loss beacuse of the way of talking of Mr. Shakti which is irrecoverable. Just because i feel that Talwalkars is a reputed brand and it will take care of its loyal customers, I hope you will look into the matter at the earliest with a serious concern and appoint someone truly educated. Thanking you in anticipation. Thanks & Regards Harsh Saraswat (+91-[protected])