[Resolved]  Tamil Nadu Electricity Board — Refusal to issue acknowledgement to written complaint

Address:

Chennai, Tamil Nadu

The underground electricity cables on my street (10th main road/ AE Block / Annanagar (West) have been ripped out in the process of road laying. There has been no electricity since 23.05.2014 night. As I couldn't get through to lodge a compliant via phone to the Electricity office, (As usual - As they never pick up the phone) I sent a written complaint through my employee to the TNEB office. The concerned AE said that since it was a common problem (meaning the whole street did not have power) and not restricted to my place alone. He wouldn't accept the complaint. Finally after a lot of persuasion when he did accept it, he refused to give a written acknowledgment. When my employee returned and informed this to me, I called the AE (My employee had managed to get his telephone number) and asked him what the problem was with issuing an acknowledgement to a complaint as was the standard practice - I was taken aback when he brazenly stated that If I wanted to make record of the complaint, I was welcome to send the complaint through registered post or even better through an advocate. I was outraged and told him that I might just do that and hung up. Minutes later the AE called me back and started to rant against me stating that he wouldn't care who I made a complaint to! This coming from the very man who minutes ago pompously dared me to send a legal notice to his office. Please forward this complaint to the concerned senior official who may take appropriate action against the AE. BTW I don't have the AE's name. But his Telephone number is [protected].