Tata AIG Insurance — Marine Insurance

Address:

Rajkot, Gujarat, 360005

I have been a customer of tata aig insurance from last two years. Our agreement expired just four days ago. I am from rajkot hence i am working with agent in rajkot. Due to dispute we are not renewing policy with him.
We contaced mr. Nimesh doshi in rajkot office of tata aig insurance, he is in the marine insurance department. We have been trying to contact him from last four days. He is not answering our calls from our registered/regular numbers.

We had discussion over the phone on friday evening around 5.30 pm. He was suppose to call back in 10 minutes but he never called. After one hour we called him for four times with in 30 minutes, but he never answered.

Then we called him from unknown number and he picked up and said that office is closed for the day. He said he will talk to his manager on saturday and will call but he never did. Again we called him on saturday but he did not answer. Again we called him from unknown number and he picked up the phone and we told him we need a name of a broker since we needed to renew our policy. He said to send sms from the number and he will revert back with the broker details but he never did.

We called him monday morning and it's same story all over. Monday 8 pm we called him again from another unknown number and he picked up. He said his mobile is formatted so p[ease send sms again and i will share details.
We sent him same message that we sent him on saturday again on monday, again he never replied.

On tuesday 21st june, we called him and he did not answer. After all this drama i went personally to rajkot tata aig office after lunch. I spoke with mr. Nikhil srivastav, who is brand head to meet him, but he was on the field visit as per the reception. Receptionist told me to meet mr. Nimesh doshi, but i was not ready to meet him since he is not replying to sms nor he is answering my phone so i decided not to meet him.

Still after leaving office i called him from parking lot since i need to renew the policy. Even-though he was inside the office as per the receptionist, his call was answered by some one else, who told me he is not in the office. I

Within seconds i was again the office and called mr. Nimesh doshi, and he was on another line, and due to frustration i went to his office and guess what mr. Nimesh doshi was on his desk speaking on phone.
I was upset to i told him that since your are working with tata aig insurance, a well known company then why can't you provide the customer service for which company is giving you the salary.

He replies by saying that how to provide customer service is his issue and he was very rude in his behavior and he left the office in anger.

Tata aig please take care of your customers by having a staff that knows how to provide good customer service. I am really frustrated about the matter and hope to hear from company soon.

You can contact us +91 [protected]
We have sms and call details to prove our case. We have attached a screen shot of the sms that we sent him.