TATA cards — Untrained & Deceiving Representatives and Unresponsive/Not-existing Service Heads-Interaction Id- 1-[protected]

Address:

Chennai, Tamil Nadu

Below is a transaction of emails to and fro me and SBI/TATA card service department heads. There is no response received or any action taken till now, though the complaint reached the head of service department. Hi, It's been more than 3 days and I'm yet to get a reply from your side. Is there actually anyone who attends to these grievance emails? On 01-Aug-2015 2:55 pm, [protected]@sbicard.com wrote: Dear Cardholder, Greetings of the Day!. Thanks for writing to me. I assure you that my team shall revert to you through a call or an e-mail within 3 working days to resolve the matter amicably. Your views, suggestions and compliments would help us know what we are doing right or where we can improve. Team is committed to continuously improving processes based on your suggestions and feedback in providing best services to our valued customers. At SBI Cards, we constantly endeavor to make your life simple and we thank you for giving us this opportunity to serve you. Warm Regards, Customer Service Head [THREAD ID: 1-14O12YP] Please do not delete "Thread ID" Message in auto acknowledgement. -----Original Message----- From: [protected]@live.com Sent: 1/8/2015 02:54:28 PM To: [protected]@sbicard.com Subject: Deceiving Customer Care and untrained representatives (Card#: ****) Hi, Since I wanted to pay the minimum due, I called your customer care on 25.07.2015 to make sure that I can utilize and revolve unutilized funds after making the payment. The representative promised me that the block on my card was temporary and will be released once the minimum due is paid. She also promised me that it will take not more than 3 days to be released. I believed the words of your representative and made the payment on 27.07.2015. It took two days for the transfer to get credited into my card's account. I called your customer care number again on 31.07.2015 after ensuring the credit is received in my card's account. When I asked your representative about the time it'd take or my card to be unblocked, she said it may take "some time" as the block was made by "backend department". She followed stating that my account will be reviewed by that unknown "backend department" soon and based on my account "performance", it'll be released. She couldn't answer my question about when and how long will that review happen. Today, on 01.08.2015, I just wanted to check with your representatives about the card's status and called your customer care. The representative who spoke to me told me that the card was blocked by one "collections department" and it as take weeks before it gets released. I suppose there must be someone in this loop who can answer my following questions: 1. Are your executives trained on deceiving people into making payments or is it just that one who spoke to me? 2. Do you really train your representatives about the whole card block and release procedures? If yes, why did I get two separate answers from two of your own representatives? If not, where can I get the concerned details? 3. Is the only possible answer to my questions about card usage block and release is "it's done in the backend sir. We don't have any information on that. And we cannot give you any information related to it as well"? 4. Is there any way I can get in touch with your support using social media? Hope I would get a reply soon, or at least a reply, if not soon.