Tata Communication — Fw: complaint no.[protected] of tata 3g photon no. [protected]~~m21664959 complaint against tata communication

Address:

Pune, Maharashtra

Dear sir / madam,
I have a tata photon 3g internet connection no. [protected] since last year.

I am associated with tata since 7 years by taking first connection of tata indicom then it upgrade to photon+ and later it update to 3g.

I would like to make your attention that i am not getting the 3g speed in my network area though i have paid the 3g modem price & also paying the 3g plan charges.
I had contacted many times to customer care of tata, but all the time they told that this is a high utilization area and we cannot do anything for that. Please find the trail mail.

Last time they send their engineer for investigation & he also admitted the same issue & send the complaint to technical department for resolution saying that they would resolve your issue.
But the issue is not yet resolve.
After that i got a call from their customer care department they offer me a discount of 50% in my monthly bill. But unable to give me permanent solution.

I request you to kindly intervene in this case & ask the tata to take my connection & internet modem back & refund my modem price.

Thanks.

Regards,
Amit bhavsar
[protected]

From: amit bhavsar [mailto:[protected]@rediffmail.com]
Sent: wednesday, june 24, 2015 6:04 pm
To: '[protected]@tatadocomo.com'
Subject: fw: complaint no.[protected] of tata 3g photon no. [protected]~~m21664959
Importance: high

Dear sir / madam,
The issue is not yet resolve.
Please do the needful i am facing the huge problem & cannot utilize the connection.
The speed is pathetic & even not getting the singles in day time.
Regards,
Amit bhavsar
From: amit bhavsar [mailto:[protected]@rediffmail.com]
Sent: tuesday, january 27, 2015 1:12 pm
To: '[protected]@tatadocomo.com'
Subject: re: complaint no.[protected] of tata 3g photon no. [protected]~~m21664959

Hello priyanka,
I am available on the same number [protected].
As you mentioned that this is high utilization area i have face this problem since 2 months.
Kindly provide the solution.

Regards,
Amit bhavsar

From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: tuesday, january 27, 2015 12:23 pm
To: [protected]@rediffmail.com
Subject: complaint no.[protected] of tata 3g photon no. [protected]~~m21664959

Hi mr. Bhavsar,

We refer to your email dated 26th january 2015 for your tata docomo 3g number [protected] regarding

1. Slow speed issue :

We tired to reach you on your number [protected] on 27th january 2015, however we were unable to establish contact with you.

We would like to inform you that a complaint has been registered with service request number[protected] and the same has been resolved.

Please be informed that post reviewing the same we would like to inform you that the area you have referred to is a high utilization area and hence it is likely that you may face slow speed at times in the mentioned area.

2. Disconnection procedure:

Please be also informed that in order to disconnect a tata docomo photon number, a cancellation request needs to be forwarded and the same will get disconnected on the 8th day from the date of disconnection request raised, hence if you wish to disconnect your tata docomo photon number, kindly provide us the confirmation either by email or you can also call 24 / 7 photon customer support at[protected]Toll - free) .

3. Device price refund:

Please note that photon devices are non refundable and hence we are unable to process your refund request.

Thank you for surfing with photon.
Warm regards,
Priyanka das,
Photon care team.

Pay your photon bill online at www. Tatadocomo.com and get 250mb extra. To pay online go to https: / / www. Billdesk.com / pgmerc / tatadocomo / docomodetails. Htm.

Give a missed call on[protected] from your registered mobile number and get an instant quick statement of your photon via sms | reach 24 / 7 photon customer support at[protected]Toll - free)

Bill payment for your photon is now more easy. Pay online through your smart phone by clicking on m. Tatadocomo.com

Now recharge your photon online through your smart phone easily. Just click m. Tatadocomo.com


- - - - - original message - - - - -
From: [protected]@rediffmail.com
Sent:[protected]:23:21. 0
To : "listen. [protected]@tatadocomo.com"
Subject:complaint no.[protected] of tata 3g photon no. [protected]~~m21664959
[note: please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear sir / madam,
I have tata 3g photon modem no. [protected] since last year.
I would like to make your attention that i am not getting the 3g speed in my network area though i have paid the 3g modem price & also paying the 3g plan charges.
I had raised a complaint on 25th jan 2015 of request no.[protected], your customer care executive gave me the resolution that you have to utilise only 2g network because you resides in high utilising area.

I am a regular customer since last 8 - 9 years (Tata indicom & tata photon plus) .

Request you to resolve my problem as i am not satisfied by your services or else cancell my connection & byeback my modem & return my money.

Awaiting your reply.
Regards, amit bhavsar[protected]