Tata Docomo — 3G issue Mo.no. [protected] | |||
These are the messages which I received while lodging complaint. DOCOMO|Dear Customer, service request noPN3G12017126was resolved on04-NOV-14 Hi! Your ref no. PNR[protected] for Prepaid Network Related has been processed on 11-NOV-14 . Thank You Hi! Your request for Prepaid Network 3G has been registered with us with ref number PN3G12017126. We will revert to you by 04-NOV-2014 09:28 AM. Thank You. I don't get proper 3G signals. I have complained many times but no follow ups from Tata Docomo side Also the Appellate authority secretary Miss Shweta Arora is not responding from some days. She says sorry but does not do anything to help me. Deadline is 17th December 2014 . More than one month is passed. I am feeling embarased and ashamed . I want immediate solution from TATA DOCOMO SIDE. I am a resident of bareilly upwest. Also I want to lodge complaint in TRAI. Suggest me the appropriate solution Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
Greetings from TATA DOCOMO.
At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.
We sincerely apologize for the inconvenience caused to you. Basis our teleconversation, we wish to inform you that we have checked from the network team and as per their feedback your location is approx 450 Mtrs. far away from the serving network site. And at present what coverage you are getting is the maximum coverage we can offer as of now we do understand and regret the fact, that you have not had a favorable experience with the said product. Kindly note our technical team is constantly working towards the up gradation of all cell sites across the city to enhance better network for our customers. While this activity is being carried out, we are also planning for installation of new cell site at your nearby location which will optimize the coverage and give better network.
Any unintentional inconvenience caused to you is deeply regretted.
We appreciate your patience and extended cooperation for the same.
Warm Regards, "
Tata Docomo
Greetings from TATA DOCOMO.
At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.
We sincerely apologize for the inconvenience caused to you. Basis our teleconversation, we wish to inform you that we have checked from the network team and as per their feedback your location is approx 450 Mtrs. far away from the serving network site. And at present what coverage you are getting is the maximum coverage we can offer as of now we do understand and regret the fact, that you have not had a favorable experience with the said product. Kindly note our technical team is constantly working towards the up gradation of all cell sites across the city to enhance better network for our customers. While this activity is being carried out, we are also planning for installation of new cell site at your nearby location which will optimize the coverage and give better network.
Any unintentional inconvenience caused to you is deeply regretted.
We appreciate your patience and extended cooperation for the same.
Warm Regards, "
Tata Docomo
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Tata DOCOMO.