[Resolved] Tata Docomo — About data usage & bill | |||||
Hi, I have been using tata photon wifi for more than a year. After an year, the speed has been reduced drastically and I was unable to use the data. I filed complaint several times and They said it is their network issue and it will be resolved in 7 days. Even after many days I didnt find any improvement and So I opted for closure. After that they have completely suspended the data and I could not use a single byte of it. They took 14 days to close the connection and the wifi never got connected. But I received a bill for that 14 days of Rs.380/- and the Data Usage in the Bill was 0 MB (Please find the attachment). I said I cannot pay the rent for the data which I never used. Now they have prepared a legal notice for Rs.380 /-. Should I pay the amount or I can submit the bill somewhere for the justice? Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
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Tata DoCoMo Acc No:[protected]
Wifi Mobile No: [protected]
Alternate # [protected]
E-mail: [protected]@gmail.com
Wifi Mobile No: [protected]
Alternate # [protected]
E-mail: [protected]@gmail.com
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
Dear Customer,
We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. We would like to inform you that your photon number is disconnected on 24-SEP-15 with the service request number[protected] which was registered on 08-SEP-2015. Please note that your current outstanding amount is Rs. 00 and hence forth you will not receive any alerts.
Regards,
Customer Care
Tata Docomo
We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. We would like to inform you that your photon number is disconnected on 24-SEP-15 with the service request number[protected] which was registered on 08-SEP-2015. Please note that your current outstanding amount is Rs. 00 and hence forth you will not receive any alerts.
Regards,
Customer Care
Tata Docomo
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Tata Docomo