Tata Docomo — About Money Deduction

Address:Kheda, Gujarat

Respected Sir, My Mobile No. is [protected].. Recently ¿117 has been deducted from my A/c Balance on March 18, 2014, while Surfing Internet for just 40-50 seconds. though I am having still 14 MB of 3G Data Balance... I have tried Contacting Customer Care but they are too busy to Listen our problems... So I sent an email to company, still they haven't refund any balance.. and their Reply is so, " We would like to inform you that the charges of Rs 117.50 have been levied correctly for DATA consumption for browsing multiple pages at a single point of time on 18-MAR-2014 hence we are unable to refund any balance." What should I do? What does it Mean ? Why my Rs.117 deducted though it is company's fault bcoz they doesn't allow multiple pages? Please try to resolve my problem and refund for the same.. Ple
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear customer,


We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally over the call, to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered. Further, we request you to provide us your alternate number to [protected]@tatadocomo.com for further assistance. Kindly note, that the charges of Rs 117.50 have been levied correctly for DATA consumption for browsing multiple pages at a single point of time on 18-MAR-2014 hence we are unable to refund any balance.

Customer care,
Tata Docomo.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information