[Resolved]  Tata Docomo — Activate service automatically

Address:Panchmahal, Gujarat

On date[protected] at Time 17:21:54 suddenly I received message which is as below,

Name: Number: TA-HUWWAPContent: Midnight Masti is activated at Rs50.0 for 30days.Bal:Rs12.84 at 11-Feb-15 17:02.To stop, Dial or SMS STOP to 155223(Free)Time: 11/02/2015 17:21:54

and from my account Rs. 50 is deducted. Previously This type of duduction on 07/08/2014 for MTV Ishara pack through your forum and they give me balance back. I can't understand How this type of activation of service happened repeatedly without my wish and my knowledge in my account and money also deducted from my account ? Pl. stop this service from my account which was not subscribed by me and give me my balance back as early as possible.
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Complaint marked as Resolved 
Within Less than 2 hours I received my balance back to my account and received message about deactivation of service from my account. Send me a mail also on my email Id. Thanks for quick and positive response.
Tata DoCoMo customer support has been notified about the posted complaint.
Feb 11, 2015
Updated by vijay@ir
On Date:[protected] at Time: 17:21:54 suddenly I have got message in my dongles inbox which is as below,

Name: Number: TA-HUWWAPContent: Midnight Masti is activated at Rs50.0
for 30days.Bal:Rs12.84 at 11-Feb-15 17:02.To stop, Dial or SMS STOP to
155223(Free)Time: 11/02/2015 17:21:54

When I am not subscribed any service or not making any sms for that to
the operator, then how this service has been activated in my account and
money also deducted from my balance ? Previously on Dated:07/08/2014
the same type of service activation of MTV Ishara pack without my wish
and knowledge in my account, I also complained about this to u and after
that company refunded me my money back in my account.
I can't understand how this type of service activation in my
account happened again and again without my wish and knowledge?? Pl.
stop this service from my account which was not subscribed by me and
give me my balance back as early as possible.

My Mobile No.[protected]

I also attached snap of my dongle message box with this.

Complaint comments 

Comments

On Date:[protected] at Time: 17:21:54 suddenly I have got message in my dongles inbox which is as below,

Name: Number: TA-HUWWAPContent: Midnight Masti is activated at Rs50.0 for 30days.Bal:Rs12.84 at 11-Feb-15 17:02.To stop, Dial or SMS STOP to 155223(Free)Time: 11/02/2015 17:21:54

When I am not subscribed any service or not making any sms for that to the operator, then how this service has been activated in my account and money also deducted from my balance ? Previously on Dated:07/08/2014 the same type of service activation of MTV Ishara pack without my wish and knowledge in my account, I also complained about this to u and after that company refunded me my money back in my account.
I can't understand how this type of service activation in my account happened again and again without my wish and knowledge?? Pl. stop this service from my account which was not subscribed by me and give me my balance back as early as possible.

My Mobile No.[protected]

I also attached snap of my dongle message box with this.
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the number was not reachable.
In this regards, we would like to inform you that as per checking our records we found that Midnight Masti service was activated by you on[protected] at 05:14 Pm through SDP_WAP mode and hence the balance of Rs.50/- has been deducted.

We take multiple confirmation from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have already deactivated all Value Added Services so that you don¿t get charged in future.
Being a loyal customer of Tata Docomo an amount of Rs.50/- has been already credited to your account as a one time goodwill gesture with the docket number PSG[protected] on dated[protected] at 07:70 Pm.
We request you to please be careful while browsing (Apps/website) or dialing any short codes. All our systems are accurate and unless there is a subscription at your end there would not be any deduction.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.

You can obtain any information related to your account (EX: Recharge information, Data usage and complaints registered) by dialing to *191#.

If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com
Assuring you of our best services at all times.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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